Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative for a remote position in Rochester, NY.

Key Responsibilities

• Answer incoming calls and respond to general inquiries related to Medicaid, Child Health Plus, and the Marketplace
• Track and document inquiries, and refer consumers to appropriate entities as necessary
• Facilitate translation services for non-English speaking callers and maintain up-to-date knowledge of programs and systems

Required Qualifications

• High school diploma or GED required, with 0-6 months of relevant experience or equivalent education
• 0-1 years of customer service experience preferred
• Strong data entry and telephone skills
• Previous experience with computers and phone systems preferred
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously