Patient Support Representative

Job Summary

A company is looking for a Patient Support Center Representative.

Key Responsibilities

• Meet performance goals related to patient satisfaction, accuracy, quality, and attendance
• Provide services to customers involving the exchange of complex and sensitive information while acting as a patient advocate
• Utilize company systems to resolve customer needs, including appointments, authorizations, claims, and benefits

Required Qualifications

• High School Diploma / GED or equivalent experience
• Must be 18 years of age or older
• 2+ years of experience in a customer service-based role
• Proficiency in Microsoft suite and ability to navigate multiple chat channels
• Ability to work full-time (40 hours/week) during normal business hours, including flexibility for overtime and weekends