Technical Customer Service Advisor

Job Summary

A company is looking for a Technical Customer Service Advisor, Remote.

Key Responsibilities

• Support customers with smart devices, account inquiries, and technical troubleshooting
• Engage with customers while retrieving information, documenting calls, and resolving issues across multiple systems
• Deliver tailored solutions in a semi-scripted environment using problem-solving skills

Required Qualifications

• At least 6 months of experience in customer service
• Ability to work independently and thrive in a dynamic environment
• Tech-savvy with a passion for helping people
• Familiarity with iOS and/or macOS, or comparable technology, is preferred
• Must be 18 years or older, with a high school diploma/GED and able to pass assessments