Customer Support Manager

Job Summary

A company is looking for a Manager of Customer Support to oversee the support team and enhance customer experience.

Key Responsibilities

• Manage and support the customer support team through coaching and feedback
• Oversee daily operations, ensuring efficient handling of inquiries and maintaining service quality
• Track team performance metrics and identify opportunities for process improvement

Required Qualifications

• Bachelor's degree in Business, Management, or a related field preferred (or equivalent experience)
• 5-7 years of experience in customer support or related roles, including 2-3 years in a supervisory capacity
• Proven ability to lead and develop high-performing teams
• Strong knowledge of customer service best practices
• Proficiency with customer support software and CRM systems