Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager III & Lead.

Key Responsibilities

• Lead onboarding of new customers, ensuring a smooth introduction to services
• Serve as the primary point of contact for customer inquiries and issue resolution
• Track and report service performance metrics to improve customer satisfaction

Qualifications

• Bachelor's degree in a related discipline with 4-6 years of experience in customer service or account management
• Alternate combinations accepted: Master's degree + 2-4 years of experience; or 8-10 years of experience in a related field
• Basic understanding of cloud computing and managed services
• Experience with CRM and ticketing systems such as Salesforce and ServiceNow
• Familiarity with cloud service delivery models and customer lifecycle management