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Customer Experience Manager

8/23/2025

No location specified

Job Summary

A company is looking for a Customer Experience Manager to lead CX strategy and improvement efforts across Customer Operations.

Key Responsibilities
  • Lead initiatives to create best-in-class experiences across high-volume customer touchpoints
  • Own the end-to-end customer experience strategy for the Customer Operations domain
  • Identify and prioritize CX breakdowns through VOC, operational data, and field feedback
Required Qualifications
  • Bachelor's degree required, preferably in Business, Hospitality, Industrial Engineering, or a related field
  • 5-8 years of experience in Customer Experience or a related role with operational focus
  • Background in travel, hospitality, or service-intensive industries
  • Demonstrated success in driving change across a matrixed organization
  • Analytical and data-informed, comfortable using data to shape CX narratives

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