Job Summary
A company is looking for a Customer Experience Manager to lead CX strategy and improvement efforts across Customer Operations.
Key Responsibilities
- Lead initiatives to create best-in-class experiences across high-volume customer touchpoints
- Own the end-to-end customer experience strategy for the Customer Operations domain
- Identify and prioritize CX breakdowns through VOC, operational data, and field feedback
Required Qualifications
- Bachelor's degree required, preferably in Business, Hospitality, Industrial Engineering, or a related field
- 5-8 years of experience in Customer Experience or a related role with operational focus
- Background in travel, hospitality, or service-intensive industries
- Demonstrated success in driving change across a matrixed organization
- Analytical and data-informed, comfortable using data to shape CX narratives
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