Help Desk Analyst

Job Summary

A company is looking for a Help Desk Analyst to support the Department of Veteran Affairs in a fully remote capacity.

Key Responsibilities

• Resolve help desk tickets and interact professionally with end users
• Develop and maintain help desk processes and documentation
• Collaborate with project teams and generate help desk reports

Required Qualifications

• Bachelor's degree with 2 - 5 years of relevant experience
• Proficiency in MS Word, Excel, and PowerPoint
• Strong understanding of help desk and ticketing systems (ServiceNow)
• Minimum of 2 years of experience supporting public-facing helpdesk
• Ability to obtain and maintain a Suitability/Public Trust Clearance