Customer Experience Representative

Job Summary

A company is looking for a Customer Experience Representative I (CX Rep I).

Key Responsibilities

• Handle inbound customer calls and emails, providing basic support and information
• Resolve customer inquiries related to billing, account changes, and issues promptly and accurately
• Document customer interactions and update customer records in the system

Required Qualifications

• High school diploma or equivalent
• Two years of related experience in a call center environment preferred
• Basic computer proficiency and familiarity with CRM systems and Microsoft Office
• A designated work area free from any distractions or interruptions
• Ability to participate in 2 weeks of Virtual Training