Lead Customer Service Specialist

Job Summary

A company is looking for a Lead, Customer Service Specialist - PCS Resupply.

Key Responsibilities

• Monitor and measure the performance of the customer service team
• Ensure staff are trained and meet departmental standards and goals
• Oversee day-to-day activities and manage department budget and expenses

Required Qualifications

• High School diploma required; Associate degree preferred
• Two years of customer service management experience required
• Relevant experience in healthcare administrative services preferred
• Knowledge of medical terminology is advantageous