Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist.

Key Responsibilities

• Respond to customer product inquiries via telephone or written formats
• Resolve customer concerns related to installation, operation, and product compatibility
• Troubleshoot issues with equipment or software and recommend corrective actions

Required Qualifications

• High level of judgment and exceptional analytical ability
• Experience with documentation and quality assurance processes
• Knowledge of PC configuration and installation
• Successful customer service experience in a call-center setting
• Associates or Bachelor's degree in Computer Science or related field preferred