Team Success Manager

Job Summary

A company is looking for a Team Success Manager (TSM) to oversee customer service operations and team performance.

Key Responsibilities

• Own the daily health and performance of the CSR team
• Conduct rigorous QA reviews and address performance gaps immediately
• Recruit, develop, and maintain high-performance teams focused on excellence

Required Qualifications, Training, and Education

• 3+ years of experience leading high-performing customer service teams
• Familiarity with ServiceTitan or CRM platforms
• Strong leadership skills with a focus on team development
• Ability to maintain KPIs and develop team members for promotion
• High emotional intelligence and a proactive problem-solving approach