Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate to assist customers with their inquiries and enhance their overall experience.

Key Responsibilities

• Assist customers over the phone and email with product and service questions
• Manage both inbound and outbound calls and emails, providing technical support when needed
• Proactively identify solutions and own the resolution of customer issues from start to finish

Required Qualifications

• High school diploma or equivalent
• 6+ months of professional experience with computer and web-based tools
• 1+ years of customer service or veterinary care experience
• Ability to work 9am - 5:30pm ET, Monday - Friday
• Comfortable working in a virtual environment with phone contact with customers