Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist II.

Key Responsibilities

• Handle inbound calls from customers regarding mortgage servicing questions and concerns
• Initiate early delinquency contact and recommend retention solutions
• Assist borrowers with loan servicing website and mobile app issues

Required Qualifications

• 5+ years of experience in a mortgage servicing call center using Black Knight's Mortgage Servicing Platform (MSP)
• High school diploma or equivalent required; bachelor's degree preferred
• Ability to work a schedule that includes some weekends
• History of reliable attendance and ability to meet performance standards
• Must pass a background investigation