Patient Account Customer Service Representative

Job Summary

A company is looking for a Patient Account Customer Service Representative in the Revenue Cycle, working remotely full-time.

Key Responsibilities

• Responds to patient billing inquiries through various communication methods
• Acts as a liaison between patients and providers to ensure accurate account management
• Educates patients on payment options and resolves account discrepancies

Required Qualifications

• High School diploma or equivalent is required; Bachelor's degree preferred
• Minimum of 1 year of customer service, healthcare, or office experience required
• Previous call center experience is preferred
• Experience with medical terminology in a medical billing environment is preferred
• Proficiency in computer skills for data entry and retrieval of patient information