Call Center Scheduler

Job Summary

A company is looking for a Scheduler, Call Center.

Key Responsibilities

• Coordinate registration and scheduling for new patient appointments
• Answer telephone calls, triage inquiries, and provide detailed messages using professional customer service techniques
• Maintain confidentiality and privacy in compliance with HIPAA guidelines while providing excellent customer service

Required Qualifications

• High School Diploma or Equivalent required
• 1-2 years of customer service experience preferred, or 0-1 year of call center experience preferred
• Basic computer skills, including proficiency in Microsoft Outlook and Excel
• Ability to handle a high volume of calls in a fast-paced environment
• Knowledge of referral triage processes and insurance stipulations affecting appointment scheduling