Customer Success Manager

Job Summary

A company is looking for a Manager of Customer Success.

Key Responsibilities

• Manage and mentor a team of Customer Success Managers to ensure their success
• Build and maintain relationships with key clients, serving as a point of escalation for complex issues
• Monitor key performance indicators and provide data-driven suggestions for improvement

Required Qualifications

• 7+ years in Customer Success roles
• 3+ years of experience managing teams, preferably in Customer Success or Customer Support
• Strong analytical skills with experience in data analysis and decision-making
• Proven ability to manage multiple customer relationships simultaneously
• Familiarity with tools such as Hubspot and Monday.com