Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Understand customer goals and success metrics through ongoing discovery
• Build trusted relationships with users and executive stakeholders while managing onboarding and product adoption
• Collaborate with cross-functional teams to advocate for customer needs and drive strategic discussions

Required Qualifications

• 6+ years in Customer Success, Account Management, or Strategy roles with enterprise or mid-market customers
• Proven experience in quantifying business value and managing account plans
• Experience mentoring or coaching peers within a customer-facing team
• Bachelor's degree in Business, Communications, or a related field preferred
• Familiarity with SaaS and cloud technologies is a plus