Senior Customer Service Representative

Job Summary

A company is looking for a Senior Customer Service Representative to handle customer inquiries and provide support remotely.

Key Responsibilities

• Respond to and resolve customer service inquiries via call, email, and chat
• Educate customers on health care benefits and assist with plan options
• Contact care providers on behalf of customers for appointment scheduling and support

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 2+ years of customer service experience, including handling inquiries through various channels
• Ability to work full-time shift schedules during specified business hours