Technical Support Agent

Job Summary

A company is looking for a Technical Support Representative.

Key Responsibilities

• Provide support for public Wi-Fi, VoIP, and TV services, assisting users with billing and technical inquiries
• Troubleshoot connectivity issues using online diagnostic tools and escalate network problems as needed
• Document interactions with end-users and provide email support while monitoring voicemail inquiries

Required Qualifications

• High School Diploma or GED
• General knowledge of personal computer networking
• Ability to work in a 24x7 Call Center environment with flexible shift schedules
• Willingness to attend daily training sessions for up to four weeks
• Proficient typing skills (minimum 35 WPM)