Member Support Specialist

Job Summary

A company is looking for a Member Support Specialist (Part Time).

Key Responsibilities

• Provide high-quality support for members through live chat, email, and phone calls
• Communicate effectively to address questions regarding products and estate planning
• Identify and report issues or bugs encountered by members to leadership

Required Qualifications

• Experience in delivering exceptional consumer experiences
• Self-motivated with a passion for creative problem-solving
• Familiarity with technology tools such as Zendesk and G-Suite
• Ability to work approximately 25 hours a week, including potential weekend hours
• Residence in specified states: CA, CO, FL, GA, ID, IL, MD, NJ, NY, NC, PA, TX, VT