Enterprise Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager to establish and maintain relationships with top customers, driving retention and expansion.

Key Responsibilities

• Own ongoing client relationships and act as a trusted thought partner
• Partner with internal teams to ensure exceptional customer experiences throughout their lifecycle
• Monitor account health and lead initiatives for client growth, satisfaction, and retention

Required Qualifications

• 5+ years of experience in EHR/Healthcare technology managing customer relationships
• Strong work ethic with a process-driven and results-oriented approach
• Experience with CRM systems; Gainsight is a plus
• Ability to learn new technologies and communicate effectively with diverse customer expertise levels
• Highly dependable and professional demeanor