Technical Support Associate

Job Summary

A company is looking for an Associate Technical Support I.

Key Responsibilities

• Provide multi-level troubleshooting and technical support to Blackboard LMS customers via phone and email
• Document customer issues and escalate to Tier 2 support when necessary
• Represent the Customer Support department in meetings and draft product bugs/fixes for the Knowledge Base

Required Qualifications

• Relevant experience in an enterprise-level technical support environment
• Familiarity with front end debugging tools and web technologies such as SaaS and SSO
• Basic knowledge of relational databases and ability to write simple SQL queries
• US Citizenship required
• Fluency in written and spoken English