Trust & Safety Associate

Job Summary

A company is looking for a Trust & Safety Associate, Critical Response.

Key Responsibilities

• Resolve customer and shopper account issues through timely email or phone responses
• Conduct investigations to detect misconduct and enforce compliance initiatives
• Complete live and historical data reviews with a detail-oriented approach

Required Qualifications

• 1-2+ years of experience in Investigations, Customer Support, or Hospitality related fields, or a strong academic record
• Understanding of the gig economy
• Ability to make critical and sensitive decisions quickly in a fast-paced environment
• Proficient in Excel/Google Sheets
• Availability for weekends, evenings, or holidays