Vice President of Customer Success

Job Summary

A company is looking for a VP of Customer Success.

Key Responsibilities

• Lead the customer success function and drive upsell/cross-sell initiatives in Enterprise organizations
• Establish processes for onboarding, customer engagement, and retention while maintaining relationships with global Enterprise customers
• Collaborate with various teams to enhance customer experience and generate leads for renewals and cross-sell opportunities

Required Qualifications

• 4+ years of experience in VP of Customer Success roles, preferably in B2B SaaS companies
• Understanding of SaaS and Recurring Revenue Business Models
• Experience leading a Customer Success Team with a focus on Annual Recurring Revenue and Retention
• Proven ability to work with senior stakeholders across multiple departments
• Strong people leadership and collaboration skills