Customer Success Representative

Job Summary

A company is looking for a Customer Success Representative, Inside.

Key Responsibilities

• Serve as the primary point of contact for customers, understanding their unique goals and challenges
• Utilize Salesforce and Gainsight to manage customer pipelines and track engagement
• Conduct meetings to provide guidance and support while overseeing implementation processes for digital products

Required Qualifications

• Bachelor's degree
• 1-2 years of experience in customer success or software implementation
• Experience using Salesforce and Gainsight
• Instructional design, teaching, or coaching experience is a plus
• Ability to excel in a remote work environment