Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer.

Key Responsibilities

• Develop a deep understanding of the technical side of products to provide guidance and support to customers
• Act as a point of contact for technical support, helping customers troubleshoot issues and escalating concerns as needed
• Conduct training sessions for customers to ensure effective use of the platform and gather feedback for product improvements

Required Qualifications

• 3+ years in a technical support, solutions engineering, or DevOps role focused on IAM, IT, or Security
• Hands-on experience with HTTP APIs (REST, OAuth) and authentication protocols
• Solid knowledge of Docker and Kubernetes for troubleshooting containerized applications
• Experience with on-prem infrastructure and hybrid cloud deployments
• Open to working the East Coast shift [6:30 am - 3:30 pm]