Oklahoma Healthcare Customer Advocate

Job Summary

A company is looking for a Healthcare Customer Advocate in Oklahoma.

Key Responsibilities

• Handle inbound and outbound customer inquiries with professionalism and courtesy
• Document customer interactions and verify/update customer information as needed
• Utilize contact center data to enhance service performance and conduct follow-ups with callers

Required Qualifications

• High School Diploma or GED
• Must be a resident of Oklahoma
• Prior call center or customer service experience is highly desired
• Ability to operate a computer and navigate multiple web-based systems
• Must pass background investigation and drug screening, along with preemployment testing