Tier 2 Support Specialist

Job Summary

A company is looking for a Tier 2 Support Representative.

Key Responsibilities

• Handle escalated Tier 1 customer issues and collaborate with the Tier 3 Development team
• Stay updated on product features and participate in pre-launch staging to support inquiries
• Maintain detailed records of customer interactions and provide feedback for support documentation

Required Qualifications

• High School Degree or equivalent
• Two years of prior customer support experience in a SaaS environment
• Strong computer skills with MS Office and Google Suite
• Familiarity with CRM systems
• Proficiency with Salesforce and TalkDesk applications