Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager, Enterprise (Spanish Speaking).

Key Responsibilities

• Develop trusted advisor relationships with C-Suite and global teams to ensure customer success
• Collaborate with customers and account teams to create and execute Customer Success Plans
• Engage customers to promote product adoption and mitigate churn through proactive support

Required Qualifications

• 5-8 years in Customer Success or account management with enterprise customers
• Experience as a trusted advisor guiding customer outcomes
• Familiarity with Jira and Confluence use cases and configurations
• Experience using CRM tools like Gainsight and Salesforce
• Fluency in Spanish and English