Bilingual Merchant Success Manager

Job Summary

A company is looking for a Bilingual Merchant Success Manager (MSM) to enhance relationships within its merchant network.

Key Responsibilities

• Serve as a trusted advisor to assigned merchants, providing proactive support and personalized guidance
• Conduct onboarding and training sessions, while actively engaging merchants to increase platform usage and identify growth opportunities
• Handle communication with merchants, resolve issues, and capture feedback to inform product development

Required Qualifications

• Fluent in Spanish, with strong verbal and written communication skills
• 1-3 years of experience in customer success, account management, or a related field
• Experience with phone-based outreach and managing a high volume of contacts
• Familiarity with CRM systems, preferably HubSpot
• Ability to adapt and thrive in a fast-paced, collaborative environment