Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual Customer Service Representative (English/Spanish, Contract).

Key Responsibilities

• Deliver exceptional member support via phone, chat, and email
• Educate members on their healthcare benefits and assist them in finding the best care
• Handle complex conversations with professionalism and escalate feedback to internal teams

Required Qualifications

• Minimum 2 years of call center/customer service experience
• Fluency in English and Spanish
• Healthcare experience preferred
• Technical proficiency with customer service platforms, such as Zendesk
• Ability to adapt quickly in a rapidly evolving startup environment