Utah Licensed Customer Care Supervisor

Job Summary

A company is looking for a Customer Care Center Team Supervisor.

Key Responsibilities

• Oversee and assist customer service employees in their job duties, ensuring compliance with company guidelines
• Conduct performance evaluations, coaching, and training for customer service representatives
• Prepare reports on team performance and identify opportunities for improvement in customer service procedures

Required Qualifications

• Bachelor's degree preferred
• At least three years of customer service experience required
• Preference for three plus (3+) years of prior supervisory experience
• Extensive knowledge of customer service procedures and principles
• Proficient in Microsoft Office Suite or related software