Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer.

Key Responsibilities

• Communicate with admins and users to understand issues and provide technical guidance
• Develop support processes and documentation for products
• Triage urgent issues and ensure SLA compliance while troubleshooting web applications

Required Qualifications

• 3+ years of experience in customer-facing technical roles related to software products
• Experience in a radiology practice or a radiology-focused tech company
• Proven experience in supporting enterprise SaaS applications in a Windows environment
• Ability to manage multiple open issues effectively under pressure
• Familiarity with customer support systems such as Linear or Zendesk