Senior Service Desk Professional

Job Summary

A company is looking for a Senior Service Desk Professional - Remote.

Key Responsibilities

• Act as the first point of contact for computer hardware, software, and telecommunications issues
• Provide technical support, including troubleshooting and resolving issues related to installed software and VPN connections
• Maintain support documentation and manage Azure and Exchange accounts

Required Qualifications

• High School Diploma or GED required
• 4-6 years of relevant experience in IT support
• Experience troubleshooting hardware, software, and network connectivity issues
• Understanding of technical support practices, including ticket documentation and service level agreements
• Ability to work independently and in a team under time pressure