Luxury Reservation Agent

Job Summary

A company is looking for a Luxury Reservation Agent.

Key Responsibilities

• Manage luxury reservations and day-to-day operations of the Experience Planning Process
• Ensure a positive pre-arrival experience for guests by accurately conveying information and managing guest needs
• Assist in training and coaching Reservation Agents to enhance team performance and revenue generation

Required Qualifications

• Flexible schedule to work 5 days a week, including weekends
• 5+ years of customer service experience; 1+ year in hospitality preferred
• High School Diploma or equivalent; Bachelor's Degree is a plus
• Intermediate proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Familiarity with reservation systems such as Opera and Colleague Advantage