Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to join their North America Customer Success Team.

Key Responsibilities

• On-board new customers and provide guidance on using the product effectively
• Conduct training sessions and monitor account metrics to identify opportunities for improvement
• Advocate for customers and collaborate with account management to explore up-sell opportunities

Required Qualifications

• Bachelor's degree with 2-3 years of experience in a customer-facing role
• Fluency in English is mandatory
• Passionate about teaching and training others
• Experience with project management, business process redesign, and change management
• Able to build strong relationships with diverse clients, including executives