Help Desk Technician

Job Summary

A company is looking for a Service Desk Technical Support Specialist (REMOTE).

Key Responsibilities

• Create, analyze, research, and resolve Tier 2 biometric incidents submitted by customers
• Document ticket creation and management using ServiceNow
• Assist with technical issues and outages related to biometric services

Required Qualifications

• Education: AA/AS degree
• 5+ years of relevant experience
• Strong knowledge of ServiceNow or other ITSM ticketing systems
• Public Trust security clearance required
• Applied research experience on complex assignments