Night Shift Support Specialist

Job Summary

A company is looking for a Support Specialist (Night Shift).

Key Responsibilities

• Monitor, triage, and respond to real-time alerts from the platform, focusing on audio collector issues
• Serve as the first point of contact for customers, resolving or escalating issues efficiently
• Identify process gaps and contribute to documentation to enhance team operations

Required Qualifications

• 2-3 years of customer or technical support experience, preferably in a fast-paced environment
• Experience or deep understanding of the 911 ecosystem
• Ability to work independently during low-structure evening hours
• Familiarity with support tools like Zendesk, Intercom, or HubSpot is a plus
• Self-motivated and energized by evening hours