Billing Resolution Team Lead

Job Summary

A company is looking for a Team Lead, Billing & Posting Resolution.

Key Responsibilities

• Investigates, analyzes, negotiates, resolves, documents, and reports on billing issues and complaints
• Identifies solutions to billing issues and presents resolution options to customers
• Negotiates and authorizes billing settlements and adjusts customer accounts within established limits

Required Qualifications, Training, and Education

• Experience in billing and posting resolution
• Strong analytical skills to investigate and resolve billing issues
• Ability to negotiate settlements effectively
• Experience in customer account management
• Relevant education or training in finance or a related field