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Director of Customer Experience

8/7/2025

Remote

Job Summary

A company is looking for a Director of Customer Experience.

Key Responsibilities
  • Lead the execution of the customer engagement strategy for Medicare Advantage members and providers
  • Oversee in-house and third-party Service Center Operations, including a concierge call center for high-engagement members
  • Analyze data and implement AI-driven solutions to enhance customer experience and optimize call center operations
Required Qualifications
  • 7+ years of call center experience
  • 7+ years of experience in a Medicare Advantage environment
  • 7+ years of team management experience
  • Bachelor's degree in business, health administration, finance, or related field; advanced degree preferred
  • Strong understanding of AI technologies and data analysis proficiency

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