Job Summary
A company is looking for a Director of Customer Experience.
Key Responsibilities
- Lead the execution of the customer engagement strategy for Medicare Advantage members and providers
- Oversee in-house and third-party Service Center Operations, including a concierge call center for high-engagement members
- Analyze data and implement AI-driven solutions to enhance customer experience and optimize call center operations
Required Qualifications
- 7+ years of call center experience
- 7+ years of experience in a Medicare Advantage environment
- 7+ years of team management experience
- Bachelor's degree in business, health administration, finance, or related field; advanced degree preferred
- Strong understanding of AI technologies and data analysis proficiency
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