Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to support military populations by delivering exceptional customer service in a fast-paced contact center environment.

Key Responsibilities

• Respond to healthcare inquiries from beneficiaries and providers via various communication channels
• Resolve customer inquiries by taking ownership and utilizing available resources for initial contact resolution
• Document customer interactions in a CRM system and maintain regular attendance

Required Qualifications

• High School diploma or GED
• U.S. Citizenship
• Ability to pass a favorable DoD background investigation
• Minimum 2 years of professional experience in a customer service environment
• Ability to work independently in a remote setting