Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide first-level support to its national customer base.

Key Responsibilities

• Provide outstanding customer support for software products through various support channels
• Identify and resolve customer issues using troubleshooting methods
• Maintain accurate records of customer interactions and escalate issues when necessary

Required Qualifications

• College degree preferred or up to a year of equivalent relevant experience
• Fitness studio experience with the company is a plus
• Prior customer service experience in a SaaS environment preferred but not required
• Must be personable and enjoy working in a customer-facing role
• Ability to work well under pressure and demonstrate flexibility in hours