Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to work remotely as part of the Mac Tool team.

Key Responsibilities

• Answer an average of 80 inbound calls per day and provide service using internal systems
• Take product orders, research customer account charges and credits, and handle complaint resolution
• Represent the company professionally through quality phone conversations and written correspondence

Required Qualifications

• Experience in customer service with a focus on providing quality support
• Ability to adapt and prioritize work to meet customer needs
• Strong follow-up and cross-functional skills
• Willingness to continuously improve personal skill sets through training
• Competence in using internal systems such as AS400, Web, and Salesforce