Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Develop a deep understanding of customers' businesses and their relationship commerce program objectives
• Build solid relationships with client stakeholders and anticipate customer needs to manage project plans effectively
• Educate customers on best practices and conduct business reviews to provide data-backed recommendations

Required Qualifications

• 3-6+ years of customer/vendor management experience, preferably in SaaS retail-tech or mar-tech
• Experience in project management of complex initiatives from inception to evaluation
• Familiarity with e-commerce platforms such as Shopify, Salesforce, BigCommerce, and Magento
• BS/BA degree required
• Advanced skills in Google Suite