Strategic Customer Success Manager

Job Summary

A company is looking for a Strategic Customer Success Manager.

Key Responsibilities

• Guide data teams toward improved collaboration and governance in Active Metadata Management
• Serve as a trusted advisor to customers, including Fortune 500 companies and startups
• Drive customer ROI by facilitating data-driven success through effective metadata management

Required Qualifications

• Proven experience in Customer Success or Client Consulting roles focused on data/technology solutions
• Strong understanding of the data ecosystem and technologies such as Snowflake, BigQuery, and Tableau
• Ability to translate customer needs into actionable insights and product improvements
• Experience in driving renewals and identifying expansion opportunities
• Familiarity with data governance and compliance frameworks is a plus