Senior Support Engineer

Job Summary

A company is looking for a Senior Support Engineer to provide technical support and solutions for customers.

Key Responsibilities

• Provide world-class technical support through various channels, ensuring timely updates and documentation
• Quickly address and resolve complex issues to maintain customer satisfaction
• Continuously learn and share knowledge about new technologies and contribute to internal and external documentation

Required Qualifications

• Bachelor's or master's degree in computer science or related field, or equivalent work experience
• Experience with Sterling B2B Integrator or Sterling File Gateway is highly desired
• Understanding of database management systems, networking design principles, and protocols
• Knowledge of operating systems such as AIX, RHEL, and Windows
• Full professional proficiency in Spanish and/or Portuguese is preferred