Korean Bilingual Customer Advocate

Job Summary

A company is looking for a Customer Service Advocate I - Korean Bilingual.

Key Responsibilities

• Responds to routine member and/or provider inquiries accurately and timely
• Mitigates complaints to prevent escalation and resolves basic problems
• Documents communications for quality and performance tracking in CRM applications

Required Qualifications

• High School diploma or GED required
• Entry-level position, little or no previous experience needed
• Preferred experience in multitasking using multiple systems and programs
• Bilingual in Korean is preferred
• Able to work 8AM-6PM PST