Strategic Customer Success Manager

Job Summary

A company is looking for a Strategic Customer Success Manager.

Key Responsibilities

• Build and maintain strong, long-term relationships with enterprise customers
• Lead strategic Quarterly Business Reviews (QBRs) to ensure alignment on goals
• Monitor customer health, proactively identifying risks and opportunities

Required Qualifications

• Experience in a Customer Success Manager role
• Consultative approach to customer engagement
• Ability to manage complex relationships and navigate large organizations
• Strength in working cross-functionally
• Experience with customer renewals and expanding customer value