Enterprise Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager.

Key Responsibilities

• Create a smooth transition from sales for new customers and oversee implementation milestones
• Conduct cadence calls post go-live to monitor program health and manage feature adoption
• Analyze and communicate business value to customer executives through Business Reviews

Required Qualifications

• 3-5+ years of experience as a Customer Success Manager or Account Manager in B2B software
• Ability to analyze large data sets to understand user behavior and drive ROI
• Exceptional presentation skills for engaging with Director/VP/C-level stakeholders
• Quick understanding of business applications with minimal training
• Nice-to-have: experience with project management, fraud, compliance, and EU privacy laws