Project Support Operations Associate

Job Summary

A company is looking for a Project Support Operations Associate to support creatives and project managers in delivering an exceptional creative experience.

Key Responsibilities

• Review internal projects to identify customer dissatisfaction and manage escalations
• Generate findings on internal issues and quality concerns affecting account health
• Collaborate cross-functionally to address issues and improve workflows

Required Qualifications

• 1-2 years of experience in customer support and Quality Assurance roles, preferably in tech-related companies
• Meticulous attention to detail and process orientation
• High personal standards for quality, accountability, and reliability
• Experience working with Google Suite and Slack
• Excellent understanding of customer satisfaction and potential issues